Frequently Asked Questions



Pick and Pack at Cimetra
Freight Forwarding / Cross Docking
General Questions
Pick and Pack at Cimetra
What type of commodity does Cimetra handle?

Cimetra handles any type of commodity for the exception of hazardous materials. We pick and pack electronics, hardware, fabric, clothing, weighing scales, glue, soap, footwear, stationery, writing implements, cosmetics, diabetic glucose tablets, syringes, lancets, wheelchairs, canes and many more products

Does Cimetra work with e-commerce?

While Cimetra is not currently EDI capable, we do monitor and manage Commerce Hubs, such as with Home Depot, Groupon or Amazon.

Can Cimetra handle Container Loads?

Yes, Cimetra unloads containers for the purpose of restocking inventory in our facility for our pick and pack customers, but requires planning well in advance

How does Cimetra receive customer orders to process?

Cimetra receives orders in many different ways; faxes, emails or imports from Commerce Hubs. We currently are not EDI capable.

What carriers do Cimetra use to ship?

For cross docking, freight forwarding or pick and pack shipments on pallets, our preferred carrier is XPO Logistics (formally Con-Way Freight). For small carrier shipments, our preferred carrier is FedEx Ground and FedEx Express. We receive discounts from XPO and FedEx and therefore pass on an extension of that discount to our customers. However, we ship any carrier collect or 3rd party.

What carriers do Cimetra use for Freight Forwarding and Crossing Docking to and from Montreal and Plattsburgh?

To lower the overhead on international transportation, we contract out local and dependable family-runned businesses for all LTL. FTL and small carrier shipments.


Freight Forwarding / Cross Docking
Where in Canada does Cimetra service?

We deliver and pick up on the entire island of Montreal. Off the island, we can travel as far north as St. Eustache, Quebec. However, your destination must be relatively close off of Route 640.

Where in New York does Cimetra service?

We deliver and pick up as far south as Plattsburgh, NY. However, your destination must be relatively close off of Interstate 87.

What types of commodity does Cimetra transport?

We transport any type of commodity for the exception of hazardous materials. We handle electronics, hardware, fabric, clothing, weighing scales, glue, soap, footwear, stationery, writing implements, cosmetics, diabetic glucose, syringes, lancets, wheelchairs, canes and many more products.

Is Cimetra FDA approved?

We handle FDA/Agriculture Canada supplies and equipment. We are also FDA [USA] agents for several of our customers.

Are your vehicles and facilities smoke-free?

Yes. We are a member of the local Smoke Free Agency. We abide by the New York State Clean Air Act 2003.

Can Cimetra transport and cross dock FTL (Full Trailer Loads)?

Yes, but requires planning well in advance

Does Cimetra handle ASN (Advanced Shipping Notice)?

Cimetra can handle certain types of ASN’s. Please call for further details.

Do we need a broker?

We prefer that you do have your own broker. However, if you do not, Cimetra can provide brokerage services through our broker until you sign on with your own broker. We can most certainly provide a list of possible brokers to choose from.


General
Why does Cimetra not post a price list?

Each commodity handles differently. For example, the handling time to pick and pack a pen set would be different from that of handling a 10 pound pipe fitting. Thus, each commodity has a different handling charge. Shipping charges can be quoted but require destination zip code, weight, container dimensions and commodity type. Therefore, posting shipping charges would develop into an endless list.

Does Cimetra accept credit cards or bank transfers?

To reduce operational costs, Cimetra does not currently accept payments in the form of credit cards or bank transfers. We only accept checks and money orders payable in US Funds.

What is Cimetra’s working hours?

Cimetra works from 8:00 AM to 6:00 PM, Monday through Friday. We do not work on weekends

What is Cimetra’s Holiday Schedule?

Each year, Cimetra takes off seven (7) business holidays:

  • New Years Day
  • Easter (Good Friday only)
  • Memorial Day (Monday)
  • Independence Day
  • Labor Day (Monday)
  • Thanksgiving (Thursday & Friday)
  • Christmas Day

Our Service Standards

  1. We are available to talk, email or personally meet our customers at any time during any business day. You can even contact Cimetra on several social media sites; Facebook, Twitter, Linked-In, Google or YouTube.
  2. We aim to anticipate the needs of all customers by working proactively to meet their shipping budgets and deadlines.
  3. We are consistent and dependable with our customer services.
  4. We pride ourselves with an excellent rate of accuracy in our services.
  5. Our goal is to exceed the expectations of all our customers.
  6. We provide guaranteed satisfaction to all our customers.
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